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Frequently Asked Questions

Get clear answers to the most common questions about Cutout Experts’ services, process, pricing, and support.

FAQ Illustration
About Cutout Experts Free Trial FAQ Services FAQ Order & Payment FAQ Turnaround & Quality FAQ Security & Privacy FAQ Partnership FAQ Support FAQ

About Cutout Experts

Cutout Experts is a professional offshore photo-editing company specializing in background removal, clipping path, retouching, and image enhancement for eCommerce and photographers.

Our production house is in Bangladesh, serving clients worldwide including the USA, UK, Canada, and Australia.

We serve eCommerce stores, photographers, creative agencies, and fashion brands that need high-quality image editing at scale.

Cutout Experts has been providing professional image editing services since 2012 with a skilled in-house design team.

We combine manual precision with fast turnaround, transparent pricing, and 24/7 dedicated customer support.

Free Trial FAQ

Yes, new clients can try our free trial (up to 3 images) to check quality before placing bulk orders.

Click 'Free Trial' in our menu, upload your images, and get results within 24 hours.

Background removal, clipping path, and basic retouching are included in the trial.

Yes, absolutely free — no payment required to try our services.

For large brands or agencies, we can extend the free trial upon discussion.

Services FAQ

We offer clipping path, background removal, retouching, color correction, shadow creation, and product enhancement.

Yes, we can process thousands of images daily with consistent quality.

Yes, we customize editing to match your brand’s visual identity.

Yes, multi-clipping path, masking, and vector conversion are available.

Yes, urgent delivery options are available depending on image complexity.

Order & Payment FAQ

Submit images via our 'Order Now' page, FTP, Dropbox, or WeTransfer.

We accept JPG, PNG, PSD, TIFF, and RAW images.

Yes, PayPal, Wise, Western Union, and bank transfers are accepted.

Yes, invoices are issued for all completed orders.

Yes, weekly or monthly billing options are available for regular clients.

Turnaround & Quality FAQ

Most orders are delivered within 12–24 hours depending on volume and complexity.

Yes, our team works 7 days a week for timely delivery.

Yes, urgent delivery is available for small batches.

Each image goes through a 3-step QC process: edit, review, final inspection.

Yes, each client has a dedicated editing team for uniform quality.

Security & Privacy FAQ

Yes, we maintain strict confidentiality and never share client files without permission.

Yes, we provide NDAs upon client request.

No, files are deleted after project completion unless requested otherwise.

We use encrypted FTP, Google Drive, or WeTransfer.

Never, only with prior written permission.

Partnership FAQ

Yes, we offer dedicated account managers for long-term clients.

Yes, resellers can create bulk packages and use our white-label services.

Yes, pricing is negotiable based on order volume and service type.

No strict minimum; large-scale projects are recommended for partnership programs.

Yes, dedicated support is available for all partner accounts.

Support FAQ

Email, live chat, WhatsApp, or the contact form on our website.

Yes, dedicated managers assist long-term clients.

Support is available 24/7 across all time zones.

Yes, via Zoom, Skype, or Google Meet.

Yes, enterprise clients receive onboarding sessions for smooth workflow.

No Communications Limitation!

We’re looking forward to hearing from you regarding your unique image editing project! We are available on phone, email, and video call via Skype. Let’s connect — we’ll be happy to assist.

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